Do you prefer text messaging to e-mail?  More specifically, which does your client prefer?

My observation is that most of us automatically send the type of communication we prefer to receive.  But it’s probably not a good idea to send text messages to clients who resent paying extra on their phone bill to receive them.  It’s also probably not so good to send e-mail to clients who don’t really use e-mail and who would prefer an old-fashioned telephone or face-to-face conversation.

There are many different communication channels these days and most of us have our favorites.  The same is true for your clients.   So when you first meet a new client and you’re getting their contact information, ask them how they prefer to communicate and honor their preferences.

Share

Leave a Reply

(required)

(required)

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>

© 2010-2011 TechTools Training & Consulting Suffusion WordPress theme by Sayontan Sinha